Tax Free Shopping is available in the following countries:Argentina, Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Korea, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Morocco, the Netherlands, Norway, Poland, Portugal, Singapore, Slovenia, Slovakia, Spain, Sweden, Switzerland, Turkey and the United Kingdom.

Global Blue offers wide range of refund options: Cash refund at Global Blue Customer service centre or external Refund Points located at major airports (check “Refund Points” for more information) Credit card refund on Visa, Master Card, Amex, Diners, JCB and CUP Bank account issued in the country of purchase Bank Cheque sent to your home address.

Once you submitted your Tax Free Form stamped by Customs, the status of your refund can be easily tracked online via the “Refund Tracker” on our website.

For tracking your refund you always need the doc-ID number of your Tax Free Form which you can find under the barcode. Country of purchase, name of the buyer and credit card number are also required for Customer Service to best track your refund.

A: When you are leaving the country to head home or to continue your journey, take your purchases, receipt and passport to the Customs desk* to get your Tax Free Form stamped. * For purchases made in Norway the export validation is to be obtained from the agents at Global Blue Customer Service Centres

If you are travelling on to another EU country, get the stamp on your Tax Free Form at your final point of departure from EU.

Goods purchased must be available to Customs in the original package. Otherwise they can refuse to stamp your Tax Free Form.

Present your Tax Free Form to the Refund Point with your passport and original shop receipt to receive your refund in cash.

An Immediate Refund will always be paid in the currency of the country where the Refund Point is located. Alternatively, if a different currency is selected, the current ”we buy” rate of a recognized Bureau de Change at the same location as where the refund is presented will be applied for the currency conversion. Global Blue reserves the right of choosing the appropriate refund method in exceptional cases at its reasonable discretion.

Yes. If you already submitted your Tax Free Form but has not yet been processed, it is still possible to change the option you originally chose. If you have such query, contact Global Blue Customer service centre for more information.

The VAT (or GST in some countries) is a percentage added on top of list prices. For example: if the VAT rate is 20% and a dress is displayed at €100, including VAT, the VAT amounts to €16.50. (Dress price: €83.5 + 20% VAT = €100.) The refund amount will thus be €16.50, minus a handling fee. If you would like to know how much you are getting back for your purchase, consult the “Refund Calculator” on our website.

In cases like that you may use an ordinary envelope for sending in your Tax Free Form to our processing centre. Please note that a postal stamp will be required.

No. Global Blue Tax Free Shopping only applies to goods that are bought at an affiliated retailer and exported in your luggage.

Services, although vatable are not eligible for VAT refunds through Global Blue. There are other companies that deal with Business Tax Reclaim, which allows to reclaim tax on car hire, restaurant and hotel bills etc.

Under the article REFUND RULES there is stated: For a Non-Cash Refund in a currency different than the currency in which the Cheque is issued, the current "we sell" rates of a recognized European retail Bank, plus 3-5%, will be applied for the currency conversion. Credit card account will always be credit in customer's local currency or in the currency in which is the Credit Card issued.

The international bank cheque is issued with the clause ”account payee only”, which means it must be presented to your bank and deposited with your personal bank account. Global Blue bank cheques do not state any expiry date. It depends on each bank in each country whether it accepts to deposit the cheque.

Please return the cheque to the postal address stated below along with a letter detailing how you would like the payment to be made and we will gladly have this refund reissued. Kindly note that we can refund to: * CREDIT CARD: * BANK ACCOUNT issued in Denmark, UK, Germany, Switzerland, Sweden, Finland, France, Norway * BANK CHEQUE in the following currencies:Canadian Dollar, Swiss Franc, EURO, Pound Sterling, Hong Kong Dollar, Japanese Yen, US Dollar Postal address: GLOBAL BLUE SLOVAKIA s.r.o. Centralised Services Centre P.O.BOX 363 810 00 Bratislava 1 SLOVAKIA